Support
We're here to help. Email us at support@cockpitmod.org — we respond within 1 business day.
Email support
support@cockpitmod.org — 1 business day response SLA for all subscribers. Include your account email and module name for fastest response.
Documentation
Read setup guides, configuration walkthroughs and best practices in our Guides section and Academy.
FAQ
Common questions about account access, billing and module configuration answered in our FAQ.
Common troubleshooting steps
API connection error
If your dashboard shows an API connection error: verify that your Dirs21 API key has not been regenerated (check under Settings → API in your Dirs21 account); verify that the required permission scopes are still enabled on your key; and confirm that your Dirs21 subscription is active. Update your API key in CockpitMod under Settings → API Configuration if it has changed.
Module showing "inactive"
An inactive module status typically indicates a payment issue or a configuration step that was not completed. Check your invoice status in the Billing section and ensure all setup checklist items are completed in the module settings.
Email access link not received
Check your spam or junk folder. The sending address is noreply@cockpitmod.org. If not found after 5 minutes, request a new link at cockpitmod.org/login. If the problem persists, contact support@cockpitmod.org from your registered email address.